Certificate in Customer Service
Level 2
This qualification will give you the underpinning knowledge required by employees who want to work in a wide range of customer service roles, whether you are looking for a new career or enhancing your current skill set.
On successful completion of this course, you will have the essential skills and knowledge to competently carry out tasks such as managing information and supporting events, as well as effective communication and resolving challenging situations in the workplace. This course is 100% coursework.
Complimentary courses:
- English
- Maths
- Digital and Employability
- Mental Health and advocacy for the workplace
- Level 2 Certificate in Mental Health First Aid.
Progression opportunities after this course:
- Level 3 courses
- Employment in retail and hospitality.
